At Ultra Living Homes, we are committed to safeguarding your personal information and ensuring transparency in our data practices. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). In this statement, the expressions “Ultra Living Homes”, “we”, “us” and “our” are references to Brooklyn Square Pty Ltd and any related bodies.
We collect personal information in several ways. This may occur directly from you when you fill out forms (online or paper), request a quote, submit project plans, communicate with our sales or customer service staff, visit our display sites, or contact us by phone, email, or in person. We may also collect information through our websites, social media pages, or smartphone applications, as well as automatically via technical data such as cookies and server logs. In some cases, we may collect information from third parties you authorise (such as agents), from subcontractors or service providers engaged in your project, or where the collection is required or authorised by law. If you provide products and/or services to us, we may also collect personal information that you choose to disclose in the course of those dealings.
We collect the types of personal information necessary to provide our products and services and to keep you informed about them. This may include your name, phone number, email address, and postal address, as well as property details, construction plans, specifications, and financial information. In addition, we may keep records of correspondence with you, including emails, phone calls, forms, or other communications. At times, we may also collect information when you provide feedback, update your contact preferences, respond to surveys, or communicate with our customer service team.
We use your personal information to provide construction services, manage contracts, process payments, and communicate with you about projects, updates, and inquiries. Your information may also be used to administer our relationship with you, complete works you choose to undertake, and improve, market, and add to our products and services. With your consent, we may use your details for marketing purposes, such as newsletters, promotional offers, or advertising campaigns.
By submitting your personal information, you consent to us disclosing it to our related entities, employees, contractors, or agents; to third parties you have authorised or been informed of at the time of collection; to our professional advisors and marketing agencies; to subcontractors, suppliers, or service providers engaged for your project; to organisations that acquire all or part of our assets or business; and to government or regulatory authorities (including compliance with QBCC requirements). We may also monitor online activity on our websites and applications for security, functionality, and service improvement purposes.
Our website uses cookies to analyse traffic, improve user experience, and measure advertising efficacy. You can manage cookies through your browser settings.
We implement industry-standard measures (e.g., encryption, secure servers) to protect your data from unauthorized access, misuse, or disclosure.
We retain your personal information only as long as necessary for the purposes outlined or as required by law (e.g., QBCC record-keeping requirements).
